Privacy Policy 

1. Our Commitment to Your Privacy

1.1. How We Approach Your Personal Data

At Tradestock Ltd, we take your privacy seriously. When you choose to share information with us, we recognise that you expect it to be handled with care. We use your personal data only when it’s necessary—whether that’s to process an order, respond to your enquiry, or ensure the smooth operation of our services.

1.2. What This Policy Covers

This Privacy Policy explains how and why we collect your personal information, how we protect it, and the choices you have regarding your data.
It applies only to personal information collected directly by Tradestock Ltd and not to information gathered by third‑party sites you may visit through external links.

2. About Tradestock Ltd

Tradestock Ltd is the organisation responsible for deciding how your personal information is used. We operate as the Data Controller under UK data protection laws.

Registered Office:
Tradestock Ltd
Poole Works
Wellington
Somerset
TA21 9HW
United Kingdom

Contact Details:
Telephone: 00 44 (0) 1823 661717
Email: [email protected]

We aim to reply to enquiries within 5 working days.
Phone lines are open: 08:30–17:00, Monday to Friday (closed weekends & UK public holidays).

3. Information We Collect

3.1. Website Visits

You can browse our website without telling us who you are. We use cookies to help our site function correctly, but these do not identify you personally unless you actively provide information. Full details can be found in our Cookie Policy.

3.2. When You Contact or Engage With Us

If you get in touch, open a trade account, submit an enquiry, or purchase from us, we may collect:

  • Your name
  • Business information
  • Phone number
  • Email address
  • Details relating to your enquiry or order

This information helps us respond appropriately and provide the service you’ve requested.

4. How We Use Your Personal Information

We use the data you provide for purposes such as:

  • Responding to general enquiries
  • Creating and managing trade accounts
  • Processing and fulfilling product orders
  • Providing product updates or essential service information
  • Improving our website and internal processes
  • Maintaining business records and meeting legal obligations

If you register for updates or marketing messages, you will only receive communications relevant to your relationship with us, and you can unsubscribe at any time.

5. Sharing Your Information

5.1. No Selling of Personal Data

We do not sell or rent your personal information to third parties.

5.2. Trusted Partners Who Support Our Business

We may work with carefully vetted external companies who assist with:

  • Website hosting and maintenance
  • Account management or CRM tools
  • Delivery and logistics
  • Secure email communications
  • Site analytics (only with cookie consent)

These service providers receive only the information required to carry out their work, and only under strict confidentiality and data protection controls.

6. International Transfers

We do not transfer your personal data outside the UK.
If international transfer ever becomes necessary, we will ensure compliant safeguards (such as recognised transfer mechanisms) are in place to protect your information.

7. Protecting Your Data

We maintain security measures designed to prevent your data from being accessed, altered, or disclosed without permission. Only employees and partners who require access to fulfil their duties will handle your information, and all are bound by confidentiality obligations.

8. How Long We Keep Your Data

We retain your information only for as long as it is required for:

  • Responding to your request
  • Managing your customer or trade relationship
  • Meeting legal, tax, or regulatory requirements

If you have subscribed to marketing communications, we will keep your details until you opt out.

9. Changing Your Preferences

If you no longer wish to receive communications from us, you can unsubscribe at any time using the link included in all marketing emails.
Please allow a short processing period during which previously‑scheduled emails may still arrive.

10. Your Rights Under Data Protection Law

You have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your data
  • Restrict how we use your information
  • Object to certain types of processing
  • Withdraw consent where data processing is based on consent

To exercise these rights, please contact us using the details below.

11. Contacting Us About Your Data

Data Controller
Tradestock Ltd
Poole Works
Wellington
Somerset
TA21 9HW
United Kingdom

Email: [email protected]

We aim to respond to all formal data requests within 5 working days.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.

13. Links to External Websites

Our website may include links to third‑party sites.
Please be aware that we cannot control or be responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before submitting personal information.